At OmniMart, we want you to be completely satisfied with your purchase. If you are not happy with an item, our return policy allows you to return or exchange products under the following conditions:
Returns and Exchanges
30-Day Return Window: You have 30 days from the date of purchase to return or exchange items.
Condition of Items: Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories. Items that are damaged, used, or missing parts will not be eligible for a full refund.
Receipt or Proof of Purchase: A receipt or proof of purchase is required to process all returns and exchanges.
Non-Returnable Items
Certain items are non-returnable, including perishable goods, personal care items, gift cards, and clearance or final sale items.
Refunds
Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Processing Time: Please allow up to 7 business days for the refund to be processed and appear on your account.
Return Shipping
In-Store Returns: If you purchased an item in-store, you can return it to any OmniMart location.
Online Returns: If you purchased an item online, you may return it by mail or in-store. For mail returns, please contact our customer service team for a return authorization and shipping instructions. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost to you.
Contact Us
For questions or assistance with returns, please contact our customer service team at help.omnimartusa@gmail.com.
OmniMart reserves the right to change this return policy at any time.
