Refund policy

At OmniMart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy as outlined below:

1. Eligibility for Refunds

   • Items must be returned within 30 days of the original purchase date.
   • Products must be in their original condition, unused, and with all original packaging, tags, and accessories.
   • Some items, such as perishable goods, personalized products, and intimate items, are non-refundable. Please refer to the product page for specific return eligibility.

2. How to Initiate a Refund

   • To initiate a refund, please contact our customer service team at help.omnimartusa@gmail.com with your order number and a brief description of the issue.
   • Our team will provide you with instructions on how to return your item(s).

3. Refund Process

   • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 5-7 business days to the original method of payment.
   • Please note that shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., incorrect or defective items).

4. Exchanges

   • If you wish to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

5. Late or Missing Refunds

   • If you haven’t received your refund after 7 business days, please check with your bank or credit card company, as processing times can vary.
   • If you still have not received your refund, contact us at [contact email/phone number] for further assistance.

6. Contact Us

   • If you have any questions about our refund policy, please reach out to our customer service team at help.omnimartusa@gmail.com.

By shopping at OmniMart, you agree to our refund policy. We appreciate your business and are here to ensure your satisfaction.